Ilmoni MotenGet in Touch
Ilmoni Moten, independent property claims adjuster

Over ten years turning complex, high-volume claims into clean, compliant outcomes.

P&C Insurance · Commercial & Personal Lines · Independent Adjuster · Claims Operations

Explore the Breadth of Practice Work With Me
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0+Years
0+Licenses
0Concurrent files
0Carriers & firms
Up to $0KReserve exposure
0Certifications

Breadth ofpractice

How to Use

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The highlights

03 / Selected wins
Performance
32%0%

Settled-to-inspected ratio

Inherited a stalled backlog and brought the assignment into full SLA alignment.

State Farm CAT deployment
Capacity

150–160 concurrent commercial files

A full statutory-compliance caseload held steady for nearly three years — reserves, payments, negotiation, and legal coordination.

Liberty Mutual
RECOGNITION

Golden Compass Award

Recognized for quality, effortless customer experience, and operational excellence within Allstate's Claims Compass priorities.

Allstate
Systems

Onboards fast, every time

Guidewire, Duck Creek, ECS, NextGen, Xpress, Xactimate, Symbility — new carrier, new system, same SLA and documentation standards.

Six sequential engagements
Leadership

Acting lead & escalation point

Appointed team lead in leadership's absence across staff and independent engagements — resolving complaints and owning escalations.

Without the title
Mentorship

Built the mentee program

Co-designed a mentee onboarding program with a supervisor and a colleague at Liberty Mutual, standardizing training materials independent of corporate resources to help new hires ramp faster.

Mentee Onboarding Program

Licensed in 0 states

04 / Credentials
Alabama — Non-residentAlaska — Non-residentArizona — Non-residentColorado — Not licensedFlorida — Non-residentGeorgia — Non-residentIndiana — Non-residentKansas — Not licensedMaine — Non-residentMassachusetts — Not licensedMinnesota — Non-residentNew Jersey — Not licensedNorth Carolina — Non-residentNorth Dakota — Not licensedOklahoma — Non-residentPennsylvania — Not licensedSouth Dakota — Not licensedTexas — Resident — All Lines AdjusterWyoming — Non-residentConnecticut — Non-residentMissouri — Not licensedWest Virginia — Non-residentIllinois — Not licensedNew Mexico — Non-residentArkansas — Non-residentCalifornia — Non-residentDelaware — Non-residentDistrict of Columbia — Not licensedHawaii — Non-residentIowa — Not licensedKentucky — Non-residentMaryland — Not licensedMichigan — Not licensedMississippi — Non-residentMontana — Not licensedNew Hampshire — Non-residentNew York — Non-residentOhio — Not licensedOregon — Not licensedTennessee — Not licensedUtah — Not licensedVirginia — Not licensedWashington — Not licensedWisconsin — Not licensedNebraska — Not licensedSouth Carolina — Non-residentIdaho — Non-residentNevada — Non-residentVermont — Non-residentLouisiana — Non-residentRhode Island — Non-resident
Resident (TX) Non-resident
View all licensed states
  • AlabamaAL
  • AlaskaAK
  • ArizonaAZ
  • ArkansasAR
  • CaliforniaCA
  • ConnecticutCT
  • DelawareDE
  • FloridaFL
  • GeorgiaGA
  • HawaiiHI
  • IdahoID
  • IndianaIN
  • KentuckyKY
  • LouisianaLA
  • MaineME
  • MinnesotaMN
  • MississippiMS
  • NevadaNV
  • New HampshireNH
  • New MexicoNM
  • New YorkNY
  • North CarolinaNC
  • OklahomaOK
  • Rhode IslandRI
  • South CarolinaSC
  • TexasResident
  • VermontVT
  • West VirginiaWV
  • WyomingWY

Certifications & Education

  • Xactimate Level I Certified
  • NFIP Certified
  • TWIA Certified
  • State Farm AIAC Certified
  • State Farm Auto Certified
  • B.A. Communication Studies — University of Tennessee, Knoxville (Dean's List)
05 / Real screening questions

How I Approach Claims

01 / 06

“Tell me about a time you had a difficult customer.”

Difficult customers are usually people who feel unheard, or who've already had an unsatisfactory experience. I de-escalate with empathy — I take the time to identify the real concern and work toward a solution within my scope. If it needs to go further, I set clear expectations with the customer and loop in leadership with the details.

06 / Carrier experience

Texas Windstorm Insurance Association/Liberty Mutual/Allstate/State Farm/American Family/Erie Insurance/Chubb/ASI / Progressive/American Traditions/Fortegra/
Texas Windstorm Insurance Association/Liberty Mutual/Allstate/State Farm/American Family/Erie Insurance/Chubb/ASI / Progressive/American Traditions/Fortegra/
2016 — 2026

Experience & carrier footprint

Commercial, residential, CAT and daily lines — across carrier staff seats and independent adjusting firm deployments.

Liberty MutualCommercial (WC) Examiner
AllstateInside Property · Golden Compass
State FarmCAT Field Adjuster
Texas Windstorm (TWIA)Complex Commercial Examiner
American FamilyProperty Desk Examiner
Erie InsuranceProperty Desk Adjuster
Chubb (via Sedgwick)High-Limit Residential
ASI / ProgressiveResidential Claims Examiner
American TraditionsProperty Claims Examiner
FortegraQA File Reviewer

Let's talk.

I take on contract, staff, and project-based work. If you need a passionate P&C subject-matter expert who brings real project discipline to backlogs, coverage gaps, or growing volume, let's talk.

Ilmoni Moten

Ilmoni Moten

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